{"id":193,"date":"2026-10-05T21:58:50","date_gmt":"2026-10-05T21:58:50","guid":{"rendered":"https:\/\/space2b.org\/?page_id=193"},"modified":"2026-10-05T21:59:15","modified_gmt":"2026-10-05T21:59:15","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/space2b.org\/?page_id=193","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"193\" class=\"elementor elementor-193\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9daba9f e-flex e-con-boxed e-con e-parent\" data-id=\"9daba9f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e64c6ee elementor-widget elementor-widget-text-editor\" data-id=\"e64c6ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><b>Terms &amp; Conditions<\/b><\/h2><p><i><span style=\"font-weight: 400;\">(Space2B Counselling)<\/span><\/i><\/p><p><span style=\"font-weight: 400;\">These Terms &amp; Conditions explain how counselling sessions are arranged, delivered and managed at Space2B. They help ensure clarity, safety and transparency for both of us.<\/span><\/p><p><span style=\"font-weight: 400;\">By booking a session, you agree to these terms.<\/span><\/p><ol><li><b> About Space2B Counselling<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">Space2B is run by <\/span><b>Jenette\u2011Marie<\/b><span style=\"font-weight: 400;\">, a qualified Integrative Counsellor and BACP member. I offer counselling for adults, young people and children, delivered , telephone, online or through Walk &amp; Talk Therapy (where appropriate).<\/span><\/p><ol start=\"2\"><li><b> Confidentiality<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">Everything you share in counselling is confidential except in the following situations:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There is a risk of serious harm to you or someone else<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There are safeguarding concerns involving a child or vulnerable adult<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You disclose information about certain criminal activities<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">I am legally required to share information<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">I discuss my work in professional supervision (your identity is protected)<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">I will always aim to talk with you first before sharing information, unless doing so increases risk.<\/span><\/p><ol start=\"3\"><li><b> Session Length &amp; Format<\/b><\/li><\/ol><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sessions last <\/span><b>50 minutes<\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Delivered <\/span><b>online<\/b><span style=\"font-weight: 400;\">, <\/span><b>telephone<\/b><span style=\"font-weight: 400;\">, or <\/span><b>Walk &amp; Talk Therapy<\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Frequency is agreed together<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You are welcome to work at your own pace<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Walk &amp; Talk Therapy is subject to suitability, location, accessibility and weather conditions.<\/span><\/p><ol start=\"4\"><li><b> Fees &amp; Payment<\/b><\/li><\/ol><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u00a350<\/b><span style=\"font-weight: 400;\"> per 50\u2011minute session<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Free 15\u2011minute consultation<\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Concessionary spaces may be available<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Payment is due 24hours <\/span><b>before <\/b><span style=\"font-weight: 400;\">the session<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Payments are non\u2011refundable once the session has begun<\/span><\/li><\/ul><ol start=\"5\"><li><b> Cancellation Policy<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">I understand life happens. If you need to cancel:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>More than 24 hours\u2019 notice:<\/b><span style=\"font-weight: 400;\"> no charge<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Less than 24 hours\u2019 notice:<\/b><span style=\"font-weight: 400;\"> full session fee is payable<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Non\u2011attendance:<\/b><span style=\"font-weight: 400;\"> full fee is payable<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">If I need to cancel, I will give as much notice as possible and offer an alternative time.<\/span><\/p><ol start=\"6\"><li><b> Online Counselling<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">Online sessions require:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A private, safe space<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A stable internet connection<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use of a secure device<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">If connection issues occur, we will attempt to reconnect or continue by phone. If technical problems prevent the session from happening, we will rearrange at no extra cost.<\/span><\/p><ol start=\"7\"><li><b> Walk &amp; Talk Therapy 18+<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">Before starting Walk &amp; Talk Therapy, we will discuss:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Accessibility<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Weather<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Confidentiality in public spaces<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What to do if we meet someone we know<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Safety and comfort<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Walk &amp; Talk Therapy is not suitable for crisis situations.<\/span><\/p><ol start=\"8\"><li><b> Young People &amp; Children<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">For clients under 18:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A parent\/carer must give consent<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Confidentiality is still respected<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Safeguarding concerns will be shared appropriately<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Parents\/carers do not attend sessions unless agreed<\/span><\/li><\/ul><ol start=\"9\"><li><b> Record Keeping<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">I keep brief session notes, stored securely and confidentially.<\/span><\/p><p><span style=\"font-weight: 400;\">Retention periods:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Adults: <\/span><b>7 years<\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Under 18s: <\/span><b>until age 25<\/b><\/li><\/ul><p><span style=\"font-weight: 400;\">Records are then securely destroyed.<\/span><\/p><ol start=\"10\"><li><b> Your Rights<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">You have the right to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Access your information<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Request corrections<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Request deletion (unless legal obligations prevent this)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ask how your data is used<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Withdraw consent (where applicable)<\/span><\/li><\/ul><ol start=\"11\"><li><b> Complaints<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">If you are unhappy with any part of the service, please contact me at:<\/span><\/p><p><b>space2bcounselling@gmail.com<\/b><\/p><p><span style=\"font-weight: 400;\">I will respond within <\/span><b>7 working days<\/b><span style=\"font-weight: 400;\"> and aim to resolve concerns within <\/span><b>21 working days<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">If you feel your concern has not been resolved, you can contact:<\/span><\/p><p><b>British Association for Counselling and Psychotherapy (BACP)<\/b> <a href=\"https:\/\/www.bacp.co.uk\"><span style=\"font-weight: 400;\">www.bacp.co.uk<\/span><\/a><\/p><ol start=\"12\"><li><b> Crisis Support<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">Space2B is <\/span><b>not<\/b><span style=\"font-weight: 400;\"> a crisis or emergency service.<\/span><\/p><p><span style=\"font-weight: 400;\">If you are in immediate danger or need urgent help, please contact:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>999<\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>NHS 111<\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Samaritans: 116 123<\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your local crisis team<\/span><\/li><\/ul><ol start=\"13\"><li><b> ICO Registration<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">Space2B Counselling is registered with the Information Commissioner\u2019s Office (ICO).<\/span><\/p><p><b>ICO Registration Number: [ZC254894]<\/b><\/p><ol start=\"14\"><li><b> Agreement<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">By booking a session, you confirm that:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You understand these Terms &amp; Conditions<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You agree to follow the cancellation policy<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You understand the limits of confidentiality<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You understand that counselling is not a crisis service<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Conditions (Space2B Counselling) These Terms &amp; Conditions explain how counselling sessions are arranged, delivered and managed at Space2B. They help ensure clarity, safety and transparency for both of us. By booking a session, you agree to these terms. About Space2B Counselling Space2B is run by Jenette\u2011Marie, a qualified Integrative Counsellor and BACP member. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-193","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/space2b.org\/index.php?rest_route=\/wp\/v2\/pages\/193","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/space2b.org\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/space2b.org\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/space2b.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/space2b.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=193"}],"version-history":[{"count":4,"href":"https:\/\/space2b.org\/index.php?rest_route=\/wp\/v2\/pages\/193\/revisions"}],"predecessor-version":[{"id":198,"href":"https:\/\/space2b.org\/index.php?rest_route=\/wp\/v2\/pages\/193\/revisions\/198"}],"wp:attachment":[{"href":"https:\/\/space2b.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=193"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}