Terms & Conditions
(Space2B Counselling)
These Terms & Conditions explain how counselling sessions are arranged, delivered and managed at Space2B. They help ensure clarity, safety and transparency for both of us.
By booking a session, you agree to these terms.
- About Space2B Counselling
Space2B is run by Jenette‑Marie, a qualified Integrative Counsellor and BACP member. I offer counselling for adults, young people and children, delivered , telephone, online or through Walk & Talk Therapy (where appropriate).
- Confidentiality
Everything you share in counselling is confidential except in the following situations:
- There is a risk of serious harm to you or someone else
- There are safeguarding concerns involving a child or vulnerable adult
- You disclose information about certain criminal activities
- I am legally required to share information
- I discuss my work in professional supervision (your identity is protected)
I will always aim to talk with you first before sharing information, unless doing so increases risk.
- Session Length & Format
- Sessions last 50 minutes
- Delivered online, telephone, or Walk & Talk Therapy
- Frequency is agreed together
- You are welcome to work at your own pace
Walk & Talk Therapy is subject to suitability, location, accessibility and weather conditions.
- Fees & Payment
- £50 per 50‑minute session
- Free 15‑minute consultation
- Concessionary spaces may be available
- Payment is due 24hours before the session
- Payments are non‑refundable once the session has begun
- Cancellation Policy
I understand life happens. If you need to cancel:
- More than 24 hours’ notice: no charge
- Less than 24 hours’ notice: full session fee is payable
- Non‑attendance: full fee is payable
If I need to cancel, I will give as much notice as possible and offer an alternative time.
- Online Counselling
Online sessions require:
- A private, safe space
- A stable internet connection
- Use of a secure device
If connection issues occur, we will attempt to reconnect or continue by phone. If technical problems prevent the session from happening, we will rearrange at no extra cost.
- Walk & Talk Therapy 18+
Before starting Walk & Talk Therapy, we will discuss:
- Accessibility
- Weather
- Confidentiality in public spaces
- What to do if we meet someone we know
- Safety and comfort
Walk & Talk Therapy is not suitable for crisis situations.
- Young People & Children
For clients under 18:
- A parent/carer must give consent
- Confidentiality is still respected
- Safeguarding concerns will be shared appropriately
- Parents/carers do not attend sessions unless agreed
- Record Keeping
I keep brief session notes, stored securely and confidentially.
Retention periods:
- Adults: 7 years
- Under 18s: until age 25
Records are then securely destroyed.
- Your Rights
You have the right to:
- Access your information
- Request corrections
- Request deletion (unless legal obligations prevent this)
- Ask how your data is used
- Withdraw consent (where applicable)
- Complaints
If you are unhappy with any part of the service, please contact me at:
space2bcounselling@gmail.com
I will respond within 7 working days and aim to resolve concerns within 21 working days.
If you feel your concern has not been resolved, you can contact:
British Association for Counselling and Psychotherapy (BACP) www.bacp.co.uk
- Crisis Support
Space2B is not a crisis or emergency service.
If you are in immediate danger or need urgent help, please contact:
- 999
- NHS 111
- Samaritans: 116 123
- Your local crisis team
- ICO Registration
Space2B Counselling is registered with the Information Commissioner’s Office (ICO).
ICO Registration Number: [ZC254894]
- Agreement
By booking a session, you confirm that:
- You understand these Terms & Conditions
- You agree to follow the cancellation policy
- You understand the limits of confidentiality
- You understand that counselling is not a crisis service
